1. About These Terms
These Terms & Conditions apply to every booking made with Arrivio Ready Living through arrivio.fi, by email, or by message. By submitting a booking request or paying for a package, you agree to these terms.
Please read them before you book. If anything is unclear, ask us before paying — we would rather explain it now than disappoint you later.
2. Who We Are
Arrivio Ready Living (“Arrivio”, “we”, “us”) is an interior design and furnishing service based in Lappeenranta, Finland.
Business ID: 3642787-4
VAT number: FI36427874
Email: hello@arrivio.fi
Website: arrivio.fi
3. What We Do
We provide interior design and furnishing services in the Lappeenranta region. Depending on what you book, this may include: preparing an apartment so it is ready to live in on arrival; interior design consultation; interior design work such as space planning, colour and material selection, and furniture and lighting selection; and design implementation, including sourcing, purchasing, delivery coordination, assembly, installation coordination and final styling. We work with homes and apartments, rental and short-stay properties, and offices, studios and small commercial spaces.
What is included in each package is listed on our Packages page. Anything not listed is not included unless we have agreed it with you in writing.
Photographs on our website show the style and standard of our work. Individual items may differ depending on availability, your apartment and your budget.
4. Booking and Confirmation
Submitting a booking request is a request, not a confirmed booking. Your booking is confirmed only when we have accepted it and confirmed it to you by email.
We may decline a booking — for example if we cannot get access to the apartment in time, if the requested date is not possible, or if the request falls outside what we can deliver.
Please book at least two weeks before your move-in date. We will do our best with shorter notice, but we cannot promise it.
Once your payment has gone through you will receive two emails: a receipt for your records, and a booking confirmation showing your package, move-in date and apartment address. Please check those details when they arrive. If anything is wrong, reply to the confirmation email straight away so we can correct it before we begin. We will be in touch after your booking to go through the arrangements with you.
You are responsible for giving us accurate information: the correct address, apartment type, move-in date, and any access instructions. Delays or extra costs caused by incorrect information are not our responsibility.
5. Prices and Payment
Arrivio Ready Living is registered for VAT in Finland. VAT number: FI36427874. All prices shown on our website are in euros and include VAT. The price that applies to your booking is the price shown at the time you book.
Payment is made in full at the time of booking, by card through our payment provider, or by invoice where we have agreed that with you. We do not store your card details; card payments are handled by Stripe.
Where an invoice is issued, payment terms are stated on the invoice. Late payment may accrue statutory interest under Finnish law.
Your setup is scheduled once payment has been received.
6. Consultation Fee
An interior design consultation is charged at €150 for two hours, with any additional hours at €75 per hour. Interior design work and design implementation are charged at €75 per hour.
7. Access to the Apartment
We need access to your apartment before you arrive. It is your responsibility to arrange this — usually by leaving keys with us, with your landlord, or with the housing provider, and by telling your landlord that we will be entering.
If we cannot get access on the agreed date, we will contact you to rearrange. Costs caused by a failed visit, wasted delivery or storage may be charged to you.
You confirm that you are entitled to have the work carried out in the apartment, and that it does not breach your tenancy agreement or your housing provider's rules.
8. Timing
We agree a setup date with you and aim to have everything ready before you arrive. Dates depend on supplier stock, delivery schedules and access to the apartment.
If something delays us, we will tell you as soon as we know and agree a new date with you. We are not liable for delays outside our reasonable control — see section 14.
9. Changes to Your Order
You can ask to change your package, your date or specific items. We will accommodate changes where we can.
If a change increases the cost, we will tell you the new price and ask you to approve it before we continue. Items already bought for you cannot always be returned, and their cost may still apply.
10. Cancellation and Refunds
Contact us by emailing hello@arrivio.fi as soon as possible.
- Before we have started buying for you: you receive a full refund.
- After we have started buying: we refund what you paid, less the cost of items already purchased for your setup and any delivery or service costs already incurred. Where we can reasonably return items, we will, and we will refund that part too.
- After the setup is complete: the service has been delivered and the fee is not refundable.
Items purchased for you that we cannot return remain yours, and we will arrange for you to receive them.
If we have to cancel your booking for any reason, you receive a full refund of everything you have paid.
11. Right of Withdrawal
If you are a consumer buying at a distance, you normally have 14 days from the day the contract is made to withdraw, under the Finnish Consumer Protection Act.
Because our setups are often needed quickly, we usually start work inside that 14-day period at your request. Where you have asked us to start, and you then withdraw, you remain responsible for the proportionate cost of the work already carried out and the items already bought for you, as set out in section 10. Where a consultation has already taken place at your request, the consultation fee is not refunded, as the advice has been delivered.
To withdraw, email us at hello@arrivio.fi with your name and booking details.
12. Ownership and Condition of Items
Furniture and household items we buy as part of your package become your property once the setup is complete and payment has been received in full.
Items are new unless we have clearly agreed otherwise with you in advance. Manufacturer warranties, where they exist, pass to you.
Please check your setup when you arrive. If something is missing, damaged or not as agreed, tell us within 48 hours of your arrival, with photographs where possible. We will review the situation with our supplier and come back to you on how it can be resolved.
Reporting after 48 hours makes it considerably harder for us to raise the matter with a supplier. Your statutory rights as a consumer under Finnish law are not affected by this time limit.
13. Our Responsibility
We carry out our work with reasonable skill and care, and we take responsibility for our own mistakes.
Our liability for any single booking is limited to the amount you paid for that booking, except where Finnish law does not allow such a limit — including liability for death, personal injury or damage caused by our negligence, which is not limited.
We are not responsible for problems arising from information you gave us that turned out to be wrong, from restrictions imposed by your landlord or housing provider, or from your own use of the items after handover.
14. Circumstances Beyond Our Control
We are not liable for failure or delay caused by events beyond our reasonable control — including supplier failure, transport disruption, extreme weather, strikes, fire, or public authority restrictions.
If such an event prevents us from completing your setup, we will agree a new date with you or refund the part of the service we could not deliver.
15. Your Privacy
We handle your personal data as described in our Privacy Policy, in line with the GDPR.
16. Changes to These Terms
We may update these terms from time to time. The version that applies to your booking is the version published when you booked. The “Last updated” date at the top of this page shows the current version.
17. Governing Law and Disputes
These terms are governed by Finnish law.
If you are unhappy with something, please contact us first — most things are resolved quickly that way.
If we cannot resolve it together, you may refer the matter to the Finnish Consumer Disputes Board (kuluttajariitalautakunta.fi). Before doing so, contact the Consumer Advisory Service (kuluttajaneuvonta.fi). You may also use the European Commission's Online Dispute Resolution platform.
Contact
Questions about these terms? Please contact:
Arrivio Ready Living
Business ID: 3642787-4
VAT number: FI36427874
Email: hello@arrivio.fi
Location: Lappeenranta, Finland