Arrivio is an interior design and furnishing studio in Lappeenranta. We take a space from empty to finished, handling planning, sourcing, delivery, assembly and styling for homes, rental apartments and workspaces.
What’s included in the packages?
Depending on the package: bedding, towels, kitchen essentials, decor and plants, and a welcome kit. Every item is brand new and yours to keep, we purchase everything specifically for your setup.
Do you deliver and set everything up?
Yes. We handle the shopping, delivery, assembly and styling. You don’t need to lift a finger, just walk in and start your new chapter.
When should I place my order?
We recommend booking at least 2 weeks before your move-in date to ensure everything is ready. We also accept last-minute bookings depending on availability.
What payment methods do you accept?
We accept bank transfer and major debit/credit cards. Payment details are confirmed when you book your setup.
Can you set up a different type of apartment?
Yes. If you need setup for a family apartment, shared home, or any space outside our student packages, we offer a customized solution. We start with a consultation to understand your needs and then provide a personalized quote.
What if I need to cancel or reschedule?
You can cancel your booking at any time by emailing hello@arrivio.fi.
Before we have started buying for you: you receive a full refund.
After we have started buying: we refund what you paid, less the cost of items already purchased for your setup and any delivery or service costs already incurred. Where we can reasonably return items, we will, and we will refund that part too.
After the setup is complete: the service has been delivered and the fee is not refundable, though your rights over faulty goods and poor workmanship remain — see section 12.
Items purchased for you that we cannot return remain yours, and we will arrange for you to receive them.
If we have to cancel your booking for any reason, you receive a full refund of everything you have paid.
Who can I contact if I need help?
You can reach us anytime at hello@arrivio.fi, by phone at +358 41 797 7897, or via WhatsApp. We’re local and happy to help.
Do I need to be there for the setup?
No, that’s the point! We complete the entire setup before you arrive in Finland. You can be anywhere in the world while we prepare your apartment.
How do you get into my apartment before I arrive?
We carefully inspect every item before delivery and document your completed setup. Please check your setup when you arrive. If something is missing, damaged or not as agreed, tell us within 48 hours of your arrival, with photographs where possible. We will review the situation with our supplier and come back to you on how it can be resolved.
How much does delivery cost?
Nothing extra, delivery, assembly and setup are included in every package. The price you see is the price you pay.
Can my parents book and pay for me?
Of course. Anyone can book and pay on your behalf, we just need the student’s name, move-in date and apartment details. Many of our bookings come from parents.
What if something is damaged or missing when I arrive?
We carefully inspect every item item before delivery and document your completed setup. Please check your setup when you arrive. If something is missing, damaged or not as agreed, tell us within 48 hours of your arrival, with photographs where possible. We will review the situation with our supplier and come back to you on how it can be resolved
What emails will I receive after I book?
After you pay you receive two emails from us: a receipt for your records, and a booking confirmation showing your package, move-in date and apartment address. Please check those details and reply straight away if anything is wrong. If you do not see them, check your spam folder before contacting us.
When will you contact me after I book?
We get in touch shortly after your booking to go through the details and agree how we will access the apartment. If your move-in date is close, we will contact you sooner. You can reply to your booking confirmation at any time and it reaches us directly.
No questions match your search. Try a different word, or contact us at hello@arrivio.fi
Need help with a different type of apartment?
We also create customized setups for any type of apartment or special needs. We begin with a short consultation before preparing a personalized quote.
