1. Who We Are
Arrivio Ready Living (“Arrivio”, “we”, “us”) is an interior design and furnishing service based in Lappeenranta, Finland. Our website is arrivio.fi.
For any privacy questions, contact us at hello@arrivio.fi.
2. What Personal Data We Collect
We collect the following personal data when you use our website or services:
- Booking form: Full name, email address, phone number, apartment address, postal code, city, preferred move-in date, and any additional notes you provide.
- Booking record: When you submit a booking we store these details on our server so your booking is not lost if an email fails, together with the payment status, amount paid and any discount code used.
- Consultation form: Full name, email address, phone number, and your enquiry details.
- Website usage: If you accept cookies, we may collect anonymised analytics data (page views, session duration, browser type) via Google Analytics.
3. How We Use Your Data
- To process and confirm your apartment setup booking or consultation request.
- To contact you with booking confirmations, updates, or questions about your order.
- To improve our website and services (analytics data, only with your consent).
- To comply with our legal and financial record-keeping obligations.
We do not sell your personal data to third parties, and we do not use it for unsolicited marketing without your consent.
4. Legal Basis for Processing (GDPR)
Under the EU General Data Protection Regulation (GDPR), we process your data on the following legal bases:
- Contract performance: Processing your booking or consultation request.
- Legitimate interests: Improving our service and handling customer enquiries.
- Consent: Analytics and cookies (you can withdraw consent at any time).
5. Cookies
Our website uses the following types of cookies:
- Essential cookies: Required for the website to function (e.g. storing your booking form data during checkout). These are always active.
- Analytics cookies: Google Analytics cookies to help us understand how visitors use our site. These are only set if you click “Accept” on our cookie banner.
You can change your cookie preference at any time by clearing your browser's local storage or using your browser's cookie settings.
6. Data Retention
We retain your booking and contact data for up to 3 years for accounting and legal compliance purposes. Analytics data is retained per Google Analytics' standard retention settings (up to 26 months).
7. Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Delete your data (“right to be forgotten”).
- Object to or restrict certain types of processing.
- Data portability — receive your data in a machine-readable format.
- Withdraw consent for analytics/cookies at any time.
To exercise any of these rights, email us at hello@arrivio.fi. We will respond within 30 days.
You also have the right to lodge a complaint with the Finnish Data Protection Ombudsman (tietosuoja.fi).
8. Third-Party Services
9. Data Security
We take reasonable technical and organisational measures to protect your personal data. Your booking details are stored on our own server in Finland, in a location that is not reachable from the web, and are protected by password-controlled access. Payment card details are handled entirely by Stripe and never reach our servers. The website is served over an encrypted HTTPS connection. For questions about our security practices, contact us at hello@arrivio.fi.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent version. We encourage you to review it periodically.
Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Arrivio Ready Living
Email: hello@arrivio.fi
Location: Lappeenranta, Finland